Tools (2)
| Tool | Access | What it does | Serves |
|---|---|---|---|
authenticate_customer | Read | Authenticate a caller or chat user with policy factors and OTP step-up. | 2 agent tools |
verify_and_screen_party | Read | Verify identity and screen a party against sanctions, PEP and adverse-media lists. | 2 agent tools |
Overview
Authenticates customers on voice and chat channels and verifies and screens new parties at onboarding. Policy decides which factors are required; the MCP returns pass/fail/step-up and match details, never raw answers.
Backing systems
- Identity verification vendor
- Sanctions/PEP screening service
- OTP/step-up provider
Security & data
Knowledge-based answers and OTPs are verified server-side and never returned to the agent. Screening hits are returned as structured matches for human disposition.
Build & deploy
Wrap IDV and screening vendor APIs; OTP via the existing messaging provider. OpenAPI specs are typically available.
Packaged as a container alongside the agents that use it; deployed into the licensee's environment.