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MCP server · Communications

Customer Communications MCP

Templated borrower, dealer and claimant messages and scheduled reminders across consented channels.

CommunicationsGenerated from OpenAPIAuth: OAUTH2Handles PIIWrite actions

Tools (2)

ToolAccessWhat it doesServes
send_messageWritesSend a templated message to a borrower, dealer, claimant or relationship team.5 agent tools
schedule_remindersWritesCreate or update reminder schedules and follow-up tasks.2 agent tools

Overview

Sends approved-template messages and schedules reminders. Agents choose a template and fill variables; free-text outbound is not allowed.

Backing systems

  • Customer communications management (CCM)
  • Notification engine / CRM
  • Dealer portals (e.g. Dealertrack, RouteOne)

Security & data

Templates are compliance-approved and versioned. Channel and consent checks run before send.

Build & deploy

Wrap CCM/notification REST APIs and dealer-portal messaging endpoints.

Packaged as a container alongside the agents that use it; deployed into the licensee's environment.