Tools (5)
| Tool | Access | What it does | Serves |
|---|---|---|---|
get_transaction_context | Read | Authorisation/clearing details, MCC, entry mode and liability shift. | 1 agent tool |
get_merchant_intelligence | Read | Resolve descriptors and return merchant contact and policies. | 1 agent tool |
lookup_reason_code_rules | Read | Applicable reason code, evidence and time limits. | 1 agent tool |
file_chargeback | Writes | File a chargeback or respond to representment. | 1 agent tool |
update_dispute_case | Writes | Open, classify, set clocks and send regulatory letters. | 1 agent tool |
Overview
Supports dispute intake end to end: facts, regime and reason code, merchant resolution, case clocks and chargeback filing.
Backing systems
- Dispute management platform
- Card networks (Visa VROL, Mastercom)
- Merchant data provider
Security & data
Network filings are submitted by the dispute platform under the issuer's credentials.
Build & deploy
Wrap the dispute platform API; network rules from the platform's reason-code service.
Packaged as a container alongside the agents that use it; deployed into the licensee's environment.