The problem
PSLF forms come in incomplete or for the wrong employer, and borrowers call repeatedly to ask why their payment counts don't match.
What changes
- Cleaner employment certifications
- Payment counts borrowers can understand
- Specialists focused on contested and near-final cases
Full specification
The complete specification for PSLF Eligibility and Certification Agent is shared with your team under NDA as part of a demo or evaluation. It covers:
- Step-by-step workflow and human approval points
- Tools, systems and access levels
- Guardrails and regulatory mapping
- Handoffs to other agents and teams
- Evaluation set (L1–L5) and results
- Model risk documentation