The problem
IDR counseling ties up agents on long calls, applications arrive incomplete, and borrowers miss recertification and fall out of their plans.
What changes
- Clear, neutral plan comparisons for every borrower
- More complete applications on first submission
- Fewer missed recertifications and plan lapses
Full specification
The complete specification for IDR Plan Selection and Recertification Agent is shared with your team under NDA as part of a demo or evaluation. It covers:
- Step-by-step workflow and human approval points
- Tools, systems and access levels
- Guardrails and regulatory mapping
- Handoffs to other agents and teams
- Evaluation set (L1–L5) and results
- Model risk documentation