The problem
Defaulted borrowers face offsets and garnishment without understanding their options, and staff spend long calls explaining rehabilitation and consolidation.
What changes
- Borrowers understand their paths out of default
- More borrowers enrolled in rehabilitation
- Hardship and hearing requests prepared for review
Full specification
The complete specification for Default Resolution and Rehabilitation Agent is shared with your team under NDA as part of a demo or evaluation. It covers:
- Step-by-step workflow and human approval points
- Tools, systems and access levels
- Guardrails and regulatory mapping
- Handoffs to other agents and teams
- Evaluation set (L1–L5) and results
- Model risk documentation