The problem
Hardship signals are easy to miss, and relief options vary by agent, which leaves customers underserved and treatment hard to defend.
What changes
- Hardship recognized earlier in conversations
- Consistent relief recommendations for people to approve
- A clear record of every workout decision
Full specification
The complete specification for Hardship Assessment and Loss Mitigation Agent is shared with your team under NDA as part of a demo or evaluation. It covers:
- Step-by-step workflow and human approval points
- Tools, systems and access levels
- Guardrails and regulatory mapping
- Handoffs to other agents and teams
- Evaluation set (L1–L5) and results
- Model risk documentation