The problem
Dispute intake and triage are manual, so cases get misclassified, provisional credit runs late, and chargeback rights expire.
What changes
- Disputes classified correctly from the start
- Provisional credit and notices on time
- Analysts focused on fraud and contested cases
Full specification
The complete specification for Dispute Intake and Chargeback Agent is shared with your team under NDA as part of a demo or evaluation. It covers:
- Step-by-step workflow and human approval points
- Tools, systems and access levels
- Guardrails and regulatory mapping
- Handoffs to other agents and teams
- Evaluation set (L1–L5) and results
- Model risk documentation