Conducts compliant omnichannel outreach to delinquent borrowers to cure through payment, plan change or forbearance before 90-day credit reporting and 270-day default thresholds.
Not yet specifiedSemi-autonomousComplexity: Medium
This agent is in the backlog. Registered interest decides which agents are specified and prototyped next.
What it does
Segment delinquent accounts by days past due, cure propensity and plan eligibility
Contact via preferred channel within regulatory frequency limits
Present cure options (payment, IDR enrollment, forbearance/deferment) and capture promise to pay or applications
Set up autopay
Detect hardship, dispute or vulnerability signals and route to specialists