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Agent · Backlog

Default Resolution and Rehabilitation Agent

Guides defaulted borrowers through rehabilitation, consolidation or settlement and manages Treasury offset and administrative wage garnishment communications for federal loans.

Not yet specifiedAssistiveComplexity: High
This agent is in the backlog. Registered interest decides which agents are specified and prototyped next.

What it does

  • Explain consequences of default (Treasury offset, administrative wage garnishment, credit reporting) and resolution paths
  • Compute reasonable and affordable rehabilitation payments
  • Enroll in rehabilitation or Direct Consolidation and track nine qualifying payments
  • Prepare garnishment hearing and hardship-reduction requests
  • Coordinate with Default Resolution Group or private collectors

Systems and data it works with

  • Default servicing system
  • Treasury Offset Program notices
  • Direct Consolidation application
  • Collections agency systems