Skip to main content

Agent · Backlog

Cosigner Release and Account Change Agent

Processes cosigner release applications and other account changes (deferment for re-enrollment, death/disability discharge, name and demographic updates) against eligibility rules with required documentation.

Not yet specifiedAssistiveComplexity: Medium
This agent is in the backlog. Registered interest decides which agents are specified and prototyped next.

What it does

  • Verify consecutive on-time payment history and credit criteria for cosigner release
  • Collect income and identity documents and run a borrower-only credit review
  • Process in-school deferment and enrollment verification
  • Initiate total and permanent disability or death discharge workflows with documentation
  • Issue approval or adverse-action communications and update the servicing record

Systems and data it works with

  • Servicing platform
  • Credit bureau
  • Document intake
  • National Student Clearinghouse
  • Letter generation