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Agent · Backlog

Coverage Verification & Claims Triage Agent

Compares the reported loss to policy terms, endorsements and limits, assesses injury and legal severity, detects discrepancies and routes the claim to the right handling track (fast-track, field, complex, SIU).

Not yet specifiedSemi-autonomousComplexity: High
This agent is in the backlog. Registered interest decides which agents are specified and prototyped next.

What it does

  • Confirm coverage, deductibles, limits and exclusions for the loss type
  • Compare claimant statements with policy records and photos
  • Assess injury/legal severity indicators
  • Segment claims (STP, desk, field, complex, litigation-prone)
  • Assign adjuster by skill and workload
  • Flag anomalies for SIU referral

Systems and data it works with

  • Guidewire ClaimCenter
  • Duck Creek Claims
  • Shift/CLARA triage scores
  • ISO ClaimSearch
  • PAS