Skip to main content

Agent · Spec in review

Conversational FNOL Intake Agent

Lets claimants report a loss in their own words across voice, chat and mobile, asks only the follow-up questions needed, validates against policy data, and assembles a structured claim file.

Full spec in reviewSemi-autonomousComplexity: Medium
The full specification - workflow, tools, guardrails, handoffs and evaluation set - is in review and will replace this page when published.

What it does

  • Capture incident narrative and determine required follow-ups
  • Verify policy in force and coverage
  • Collect photos, documents and third-party details
  • Create the claim in the core system
  • Provide next steps and set expectations
  • Hand off exceptions to a human

Systems and data it works with

  • Duck Creek Agentic FNOL (built with Google Cloud)
  • Guidewire ClaimCenter Agentic FNOL
  • Hippo's Clara
  • Contact-center voice AI
  • PAS